How to mark a booking or activity as paid in Playtomic Manager

Keeping your club’s payments up to date helps your team stay aligned, reduces mistakes at reception, and makes end-of-day reconciliation much easier. In this guide, you’ll learn how to mark payments as Paid for both bookings and activities in Playtomic Manager.

Before you start

Whether a club admin can mark a booking or activity as paid depends on their permissions. To do it, the admin must have Schedule permissions with View and Edit access.

How to mark a payment for a booking/activity

1. Open Playtomic Manager
2. Go to Schedule
3. Find the booking or activity
   • Locate it by date/time/court, or search by customer name using the search bar.
4. Open the booking/activity details
5. Next to each participant, you’ll see the amount due and a Mark as paid button.
6. Confirm the amount
   • Check that the total matches the booking price (including any discounts).
   • If you need to adjust the amount per player, click Edit, and enter the correct amount.
7. Select the payment method
   • Click Mark as paid to open the dropdown.
   • Choose the right method (e.g., Card, Cash, Transfer, Wallet—depending on what your club has enabled and configured).
   • If you select Wallet, the amount will be taken from the customer’s wallet balance (when available and allowed for that activity/time).
8. Click Save changes
9. You’ll now see the booking/activity with a Paid status. The payment will also appear in your Payments list and reports.

Online bookings: handling payments at the club

If the reservation was paid online via split payment, each player is expected to pay their share through the app. However, if a player pays at the club instead, make sure to mark their share as Paid in Playtomic Manager within 2 hours of the match ending — otherwise the system will automatically charge the remaining balance to the booking owner. If that happens, the club will need to refund the booking owner directly.

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