How to Add and Remove Players in a Private Reservation

This guide walks you through how to manage participants in a reservation directly from Playtomic Manager.

How to Add a Player

1. Go to Schedule and find the reservation, then click on it to open the booking details
2. Under Participants, add the new player:
   • If the player is already registered in your Playtomic Manager, just type their name to find and add them
   • If the player has a Playtomic account but isn't in your Playtomic Manager yet, search by their email address or phone number
   • If the player doesn't have a Playtomic account, add them as a guest
3. Click Save Changes

⚠️ Always double-check you're adding the right person. Player data is sensitive — adding the wrong account can lead to disputes.

💡 When you add a player to a reservation, they receive a confirmation email and an in-app notification. They can view the reservation details in the app and share the reservation link with friends by clicking the "Share" icon  at the top right of the details screen.

How to Remove a Player

1. Go to Schedule and open the reservation
2. Find the three dots (⋮) next to the player's name and click Remove from booking

A few things to keep in mind:

• You cannot remove the booking owner (the first player in Team A) from a reservation
• If the player paid through the app, the refund is processed automatically
• If the player paid at the club, you are responsible for issuing the refund directly

Important Considerations

🎾Payment type matters when adding players: Reservations can be set to Split Payment (each player pays their share) or Single Payment (the owner pays everything). Make sure the payment setup matches what's agreed before adding participants.

🎾Register payments at the club straight away: If a player pays at the club, mark it as paid immediately in Playtomic Manager. If not registered within 2 hours of the match ending, the system may automatically trigger a charge to the booking owner, which can be tricky to reverse.

🎾Guests still need payment tracking: If you add players as guests, make sure to track their payment manually. Unassigned unpaid shares can cause issues after the match.

🎾Free bookings still need to be closed: Even if the price is set to €0, you still need to select a payment method and mark it as paid — otherwise it may remain flagged as unpaid. Free payments are recorded in Playtomic Manager as paid via the Online payment method.

💬 Need Help? 

If you have any questions or need further assistance, don't worry! 😊 You can always contact our Customer Care team. We're here to help!