How to register a payment and remove players in a private reservation

Register a payment on a booking

You would use this option when:

• You created a manual booking and need to register the payment at the club.
• The player made a split payment booking via the Playtomic app and one of the participants is paying you at the club.

How to Register a Payment:

1. Go to the Schedule Menu and click on the reservation.
   • 💡 Tip: Use the hover tool to see unpaid players.
2. From this screen, you can either:
   • Mark all participants as paid.
   • Mark just one player as paid.
3. Select the correct payment method and click Save Changes.

Remove a Participant and Issue a Refund

Use this option if:

• You accidentally added the wrong player to a manual booking.
• You chose the wrong payment method when registering the payment.
• A participant in a split payment booking can’t attend.
  • Players can also remove themselves through the Playtomic app.

How to Remove a Participant and Issue a Refund:

1. Go to the Schedule Menu and click on the reservation.
2. Find the 3 dots next to the player’s name and click Remove from booking.

Important Considerations for Split Payment Bookings:

• You cannot remove the owner (the first player in Team A) for split payment bookings.
• If the payment was made through the Playtomic app, the refund will be processed automatically to the original payment method.
• If a payment was made to you at the club, you are responsible for issuing the refund to the player.

For split payment bookings, if a player is paying at the club, you need to mark them as paid before, during, or within 2 hours after the match. If you don’t, the booking owner will have pending payments for other players, and you will need to arrange refunds.

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