Payments, refunds and billing for leagues

This article explains how teams pay for a league, when they are refunded, and when your club receives the payments.

How do teams pay for a league?

• One up-front fee: each team pays one fee when it enrols in the league from the Playtomic app.
• Team price: you set the total price for the whole team when you create the league.
• Captain payment: only the main player (the captain) pays, for the whole team.
• No match fees: players don't pay for each match.
• Teams added by the club: teams you add from Playtomic Manager don't pay in Playtomic. If you charge them, you do it at your club.

When are teams refunded?

Refunds only apply to teams that paid in the Playtomic app. They are made automatically to the original payment method in these cases:

• The team leaves the league from the app before the enrolment end date.
• You remove the team from Playtomic Manager, if the team enrolled before the enrolment end date.
• You cancel the league before the enrolment end date.
• The league is cancelled automatically because it didn't reach the minimum number of teams by the enrolment end date.

In all other cases, there is no automatic refund. For example, if you cancel the league after the enrolment end date or after it has started, teams are not refunded automatically. If you want to refund them, you need to do it directly with them, outside Playtomic.

Other things to know about refunds:

• No individual player refunds: changing or removing one player from a team doesn't trigger a refund.
• Processing time: automatic refunds take between 2 and 10 business days, depending on the player's bank.
• All billing models: refunds work the same way for every billing model.

When does my club receive the payments?

It depends on your club's billing model.

Distribution Model and Old Billing Model

• League payments are included in your payout based on the enrolment end date, not the date each team paid.
• Payouts are made twice a month, on the 1st and the 16th. Each payout covers the previous half of the month.
• Example: if the enrolment end date is 21 November, you receive the payment on 1 December, in the payout for 16–30 November.
• Teams that join after the enrolment end date are included in the payout for the period when they enrolled.
• The service fee is included in your self-invoice (Distribution Model) or in your Reports (Old Billing Model).

For more details, see Payout Cycle for Clubs Using the Distribution Model or OBM Guide: How the Old Billing Model Works.

New billing model

• Each team's payment is sent to your account when the team pays, whatever the league dates.
• Payouts are made weekly, on Mondays.
• The service fee is deducted before the payment is sent to you.

Merchant of Record

• Each team's payment is sent to your account when the team pays, whatever the league dates.
• Payouts are made daily.
• The service fee is deducted before the payment is sent to you.

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