How to add players to a public class

You can add players to a public class directly from Playtomic Manager, whether they are already your customers or not.

How to add a player to a public class

1. Go to Academy > Public classes.
2. In the Sessions list, select the public class you need.
3. Open the Players tab.
4. Click the blue Add player button on the right.
5. Choose the player (see "Which players can you add?" below).
6. Set the payment status (see "Payment" below).
7. Click Save to complete the process.

Which players can you add?

• Customers in your club database: search for the customer and select them.
• Guest: click Guest to add someone who doesn't have a profile.
• New customers: click + New customer and fill in their details.
• Playtomic users who aren't in your club database yet: search by their email or phone number. Enter the phone number as the country prefix followed by a space and the number, for example +34 652000000. These players appear with the Visitor label.

Note: Guests are not linked to any email, phone number or Playtomic profile, so they don't receive notifications and can't pay in the app. If you add a Guest, mark their payment yourself.

Payment

When you add a player, you can:

• Mark the payment as paid right away, or
• Leave it pending. The player receives a notification and can pay in the app.

To change the amount, click Edit, enter the new amount, and then mark it as paid or leave it pending.

FAQ

I can't find a player. What can I do?

• Check that you typed the exact email, or the phone number in the format +prefix space number (for example, +34 652000000).
• Ask the player which email they used to sign up. They may have used a different email, or signed in with Google or Apple.
• If the player was found outside your club database, they appear with the Visitor label.
• If you still can't find them, click + New customer to create them.

Can a Guest pay in the app?
No. Guests aren't linked to a Playtomic profile, so they can't pay in the app or receive notifications. Mark their payment in Playtomic Manager.

A player follows my club in the app, but I can't find them when adding players. Why?
When a player follows your club without accepting your marketing communications, no profile is created for them in your Playtomic Manager, so they don't appear in your customer list. To add them, search by their exact email, or by their phone number in the format +prefix space number (for example, +34 652000000). They appear with the Visitor label. If they accepted your marketing communications when following your club, they already have a customer profile and appear in your customer list.

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