How to Cancel Public Classes and Manage Refunds

Plans change. This article shows you how to cancel a single session, several sessions, or an entire series, and what happens with refunds and player notifications when you do.

Canceling Public Classes

You have multiple options for canceling public class sessions.

Cancel a Single Session

1. Navigate to the class session you want to cancel
2. Click the menu and select Delete public class
3. Click Confirm delete public class
4. Only that specific session will be canceled; other sessions remain active

Cancel All Upcoming Sessions

1. Open any session from the list or schedule
2. Select the cancellation option
3. Choose to cancel all upcoming sessions
4. Confirm the cancellation

Cancel Entire Series

1. Navigate to the Series list
2. Select the series you want to cancel
3. Click Cancel series
4. Confirm the action
5. All future sessions in the series will be canceled

Automatic Cancellation and Refunds

• Public classes are automatically canceled if they do not reach the minimum number of players before the registration deadline
• When this happens, players are automatically refunded

Refunds and Notifications

When you cancel public class sessions:

• All enrolled players are automatically notified via email
• Refunds are processed on the player’s original payment method
• If the player paid at the club, the refund needs to be handled by the club according to their internal policy

💡Clubs can also cancel past classes, and the refund will be issued according to the rules above. Please note that clubs on Distribution model can't cancel past classes, but clubs on any other billing model can.

Cancellation Policy

Players can cancel public class enrolment via the app within your club's cancellation policy. The cancellation policy for public classes is aligned with your club's general cancellation policy for bookings and private classes.

FAQ

• What's the difference between registration deadline and cancellation policy? 
  The registration deadline controls how late players can book the class. The cancellation policy controls how late enrolled players can cancel.
   
• What happens if I need to cancel a class? 
  You can cancel individual sessions, all upcoming sessions, or the entire series. Enrolled players will be notified and refunded according to your policy.

💬 Need Help?

If you have any questions or need further assistance, don't worry! 😊 You can always contact us. We're here to help!