How to Create and Manage Private Classes Online

How to Create and Manage Private Classes Online

Before creating a private class, you'll need to set up a coach profile and manage their availability. For more details, refer to this article.

How to create a private class

1. Go to the Schedule menu and click on a time slot.
2. Select Private Class from the list of activities.
3. Fill in the required details:
   • Coach: Select the coach from the dropdown. The system will notify you if the coach is unavailable.
   • Start/End Time: Adjust if needed.
   • Court: Change if necessary.
   • Price Calculation: Choose automatic or manual price setting.
   • Participants: Add players.
   • Payment Method: Select payment at the club or leave unpaid for online payment.
4. Click Create. The class will appear in both the schedule and the coach's calendar.

How to edit a private class

Click on the class in the schedule to open it and see its details.

From here you can:

• Reschedule.
• Change the coach.
• Add or remove participants.
• Modify the price (unpaid fees only).
• Cancel the class using the grey trash icon.

You cannot:

• Edit player details.
• Change the price once marked as paid.

⚠️Note on removing participants: A class must have at least one participant at all times. If there is only one player, you won't be able to remove them — you would need to cancel the class instead. Once a second player is added, removing one of them becomes possible.

Private class cancellation policy

• Players can cancel their participation directly in the app, as long as it falls within the club's cancellation policy (the same policy that applies to private bookings).
• Clubs have more flexibility and can cancel a class from Playtomic Manager at any time — including past or already-started classes.

How to enable online private classes

Before enabling online private classes, you'll need to define your coaches' prices for 60-minute classes:

1. Go to the Academy menu and click on Coaches.
2. Click on the coach you wish to edit prices for.
3. Click on Pricing.
4. From there, click and drag on the calendar (the same way you'd create a booking) to open the pricing window and set the prices.

Important reminders

• Cancel classes if the minimum number of participants isn't met — this is not done automatically.
• Reschedule classes from the club schedule, not the coach's calendar.
• If payment isn't collected at the club, make sure it's completed through the app.

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