Playtomic Coach web app

The Playtomic Coach web app is a standalone, mobile-friendly web app for your club’s coaches, separate from Playtomic Manager. To learn more, visit the Playtomic Coach landing page.

Who is this for, and what problem does it solve?

This product is designed for your club’s coaches who spend most of their day on court and need a simple, mobile-first way to keep track of what’s next.

It helps coaches:

• See a clear daily and weekly agenda
• Check key operational details fast (time, participants, court)
• Stay organized while on court or on the go

How does it work?

1. The club owner requests access in Playtomic Manager.
2. Our team activates the Playtomic Coach web app for your club.
3. Coaches open the web app to see their agenda and plan their day.

Note: This is not a mobile app you can download from Google Play or the App Store. It is a web app that you open in your browser on a PC, tablet or mobile phone.

What can coaches do in the web app?

Plan your day and week

• See a day and a week view of your activities, with details such as time, court, participants and payment status.
• Use the notification bell to see activities added since your last visit.

Manage your activities

• Create private classes.
• Reschedule or cancel private and course classes.
• Add or remove players, including guests. See the FAQ below.
• For courses, you can manage drop-ins. Full course enrolments are managed in Playtomic Manager.

Block time off

• Create availability blocks so players can’t book you during that time. A block covers a single day and doesn’t cancel existing bookings. For more information, see How to set a coach’s weekly availability and block time off.

Track your classes and contact players

• Use Reports to see the classes and hours you have taught, compared with the previous period.
• See and copy your players’ phone numbers and email addresses.

How do I add the web app to my phone’s home screen?

1. Open the web app in your phone browser.
2. Tap your avatar to open the menu.
3. Tap Add to Home.
4. Follow the instructions for your browser. On iPhone (Safari), use Share > Add to Home Screen. On Android, use the browser menu and select Install app.

This adds a shortcut to your home screen, so you can open the web app like a regular app.

How do I request access?

Only the club owner can request access.

1. In Playtomic Manager, go to Billing > Playtomic Coach.
2. Click Request access.
3. Complete the requested information.

Your request goes to our team. Activation takes 3–5 working days. Each coach then receives an email with access instructions.

Note: Each coach must be set up as a coach in your club’s Academy and be an admin of your club. The club owner chooses which permissions each coach has, for example the Customers permission to see customer details. For more information, see How admin permissions work in Playtomic Manager.

How do I cancel the subscription or download invoices?

1. In Playtomic Manager, go to Billing > Pricing plans.
2. Click Manage current plan. You will see your Playtomic Coach subscription and your Playtomic Manager subscription.

To cancel, click Cancel subscription for Playtomic Coach.

To download an invoice, scroll down to Invoice history and click the processed payment for Playtomic Coach.

You can also change the payment method for the Playtomic Coach subscription on this page.

FAQ

How does billing work? Playtomic Coach is a paid add-on. It is billed per coach per month.

Does the subscription renew automatically? Yes. It renews every month unless you cancel it.

What is the price based on? The number of coaches the club includes. You can see the price in Billing > Playtomic Coach.

How can a club cancel the subscription? Go to Billing > Pricing plans > Manage current plan and click Cancel subscription for Playtomic Coach.

Where can the club find invoices for Playtomic Coach? Go to Billing > Pricing plans > Manage current plan. Scroll down to Invoice history and click the payment you need.

What will coaches see in Playtomic Coach? Coaches can see class details and operational information. Visibility of payment status and contact details depends on permissions and setup.

Can coaches add or remove players from activities? Yes. Coaches can add and remove players from all activities, as long as they have the necessary permissions. This includes adding guest participants, managing Couples/Singles for Tournaments, and all benefits price management.