Reports in Playtomic Manager
Reports is a dedicated feature in Playtomic Manager that gives clubs and organizations a full view of their business performance. You'll find it in the main menu on the left side of Playtomic Manager.
Reports is organized into tabs, each covering a different area of your club's activity:
- Revenues — how much money your club is generating and where it comes from
- Occupancy — how your courts are being used
- Players — who your players are and how they engage with your club
- Payment Collection — outstanding and pending payments
- Academy (called Clinics & Courses in US clubs) — performance of your academy programs
Each tab is covered in its own article, linked at the bottom of this page.
Club level vs. Organization level
Playtomic Manager supports two levels of access to Reports, depending on how your account is set up:
- Club level: if you manage a single club, or you're viewing an individual club within an organization, you have access to all 5 tabs listed above.
- Organization level: organizations manage multiple clubs. If you access Reports from the organization view, you'll only see 3 tabs — Revenue, Occupancy, and Players. From there, you can still switch to any individual club's view to see its full set of 5 tabs.
Features available across all reports
A few things work the same way no matter which tab you're in:
Date filters and comparisons
You can select the date range you want to analyze, and compare it against:
- The previous period (same number of days immediately before your selection)
- The same period last week
- The same period last month
- The same period last quarter
- The same period last year
Keep in mind that different comparison methods can show different percentage changes, especially when comparing months with different numbers of days.
Date granularity on charts
Evolution line charts let you switch how data is grouped over time — daily, weekly, monthly, or quarterly — depending on the date range you've selected. This keeps charts readable whether you're looking at a week or a year of data.
Click & drill navigation
You can move through different dimensions — like courts, sports, or products — directly from the charts and tables to dig into the details behind a number.
Tooltips
Look for the ℹ️ icon next to metrics and chart titles. Hovering over it shows a short explanation of what that metric means and how it's calculated — handy if you're not sure how a number is being calculated.
Local language support
Reports are displayed automatically in your club's local language.
Downloading data
You can export the data currently shown in your view, based on whatever filters you've applied. Downloads only include what's visible in your current view — for larger data extractions or custom reporting, use the Playtomic API instead.
How often data updates
Reports update every hour — they are not real-time. If you make changes to bookings or payments, allow up to an hour for the data to reflect it.
Data is also mutable: figures for past dates can change if you later modify or cancel bookings or payments that fall within that period.
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