Payment Collection Report

The Payment Collection report gives you visibility into outstanding payments, so you can track what hasn't been collected yet and take action when needed.

All metrics in this report are calculated based on the service date — the date of the activity itself, rather than when a payment is processed. Because of this, the report also includes payments with Pending and Preauthorized statuses, not just completed ones.

What you can see

• Payments organized by activity/service date, rather than payment processing date
• Pending and Preauthorized Amount, so you can monitor what's still outstanding
• Product-level visibility, to see which pending payments correspond to which product
• Player-level detail, so you can see exactly who has outstanding payments

Filters

You can filter the report by:

• Status
• Product
• Payment method — including Online, Onsite and Wallet
• Court
• Payment type — including identifying pending SPLIT payments. This is particularly useful for spotting payments that may still be pending due to Card on File (CoF), giving you better visibility into collections tied to split payments.

Reconciling with the Payments List

If you're comparing totals from this report against your Payments List, keep in mind that they include Wallet payments differently:

• The Payments List only includes Wallet top-ups, not payments made using an existing Wallet balance — this avoids counting the same money twice (once as a top-up, once as a payment).
• The Payment Collection report includes all payments, including those made using Wallet balance.

To make the two match, exclude WALLET from the Payment Method filter in this report before comparing totals.