Reports in Playtomic Manager

Reports in Playtomic Manager gives you a full view of your club's performance. You'll find it in the main menu on the left. This article explains the tabs, the features they share and how data downloads work.

What can I see in Reports?

Reports is organised into tabs, each covering a different area:

• Revenues: how much money your club makes and where it comes from
• Occupancy: how your courts are used
• Players: who your players are and how they engage with your club
• Payment Collection: outstanding and pending payments
• Academy (called Clinics & Courses in US clubs): how your academy programmes perform
• Store: which store products you sell and how much revenue they make

Each tab has its own article, linked at the end of this page.

What can I see at club level and at organisation level?

• Club level: if you manage one club, or you're viewing one club within an organisation, you see all 6 tabs.
• Organisation level: if you open Reports from the organisation view, you see 3 tabs: Revenue, Occupancy and Players. You can switch to any club's view to see all 6 tabs.

Which features work in all reports?

Date filters and comparisons

Select the date range you want to analyse and compare it with:

• The previous period (the same number of days just before your selection)
• The same period last week
• The same period last month
• The same period last quarter
• The same period last year

Different comparison methods can show different percentage changes, especially when the months have a different number of days.

Date granularity on charts

On line charts, you can group data by day, week, month or quarter, depending on the date range you select.

Click and drill navigation

Click charts and tables to explore dimensions such as courts, sports or products.

Tooltips

Hover over the ℹ️ icon next to a metric or chart title to see what it means and how it's calculated.

Language

Reports are shown automatically in your club's language.

Can I download the data from Reports?

Yes. You can download the data shown in your current view, based on the filters you applied. The file has the same totals you see on screen. It doesn't list each booking or payment.

For detailed data, use:

• Bookings list: export each booking from the last 3 months. See Booking List Menu.
• Payments list: download each payment from the last year. See The Payments Section.
• Playtomic API: get payments older than 1 year, in requests of up to 13 months each. API booking data covers the last 3 months only. See Playtomic API: Complete Guide.

Note: Detailed booking data older than 3 months isn't available. For older periods, Reports shows totals only.

How often is Reports data updated?

Reports update every hour; they aren't real-time. After you change bookings or payments, allow up to an hour for the data to update.

Figures for past dates can change if you later edit or cancel bookings or payments in that period.

Where can I learn more about each report?

• Revenues report
• Occupancy report
• Players report
• Payment Collection report
• Academy / Clinics & Courses report
• Store report

💬 Need Help?

If you have any questions or need further assistance, don’t worry! 😊 You can always contact us. We’re here to help!