Courses- FAQs

This article answers common questions about courses and classes in Playtomic. It covers how players enrol and pay, custom prices, cancellations, and what players see in the app.

Enrolling in courses and classes

Can players enrol in an entire course through the app or the website?

Yes. Players can enrol in a full course through the Playtomic app or website. They pay the enrolment fee online when they enrol.

Can players join a single class instead of the full course?

Yes. Players can enrol in just one class within a course. They pay the fee for that class online.

Is there a deadline for enrolling in a course through the app?

Players can enrol at any point before the course ends. Fees are not prorated, so players pay the full course price whenever they join.

Can players add other users to a course?

No. Players can only enrol themselves in a course through the app.

Can players view their enrolled courses or classes in the app?

Yes. Players can see all the courses and classes they're enrolled in under Profile > Your activity > Classes. From there, they can use filters to find specific sessions.

Payments

Is the "pay at the club" option available when players enrol through the app or website?

No. When players enrol in a course or class themselves through the Playtomic app or website, they pay online when they enrol. They can use any payment method your club offers. This secures their spot.

Can players pay at the club if the club enrols them from Playtomic Manager?

Yes. When you add a player to a course or class from Playtomic Manager, you can take care of the payment yourself. If the player pays at the club, mark their fee as paid in Playtomic Manager.

What happens when the club adds a player to a course or class?

When you add a player to a course or class from Playtomic Manager, the player gets:

• A confirmation email about their enrolment.
• A push notification in the Playtomic app. Tapping it opens the payment page, where they can pay the pending fee.
• An alert on the Home page of the app, telling them they have a pending payment. Tapping it also opens the payment page.

The player can then pay the pending fee in the app with any payment method your club offers.

What payment methods are available for course or class enrolment?

Players can pay online with:

• Credit card
• Apple Pay and Google Pay
• Club Wallet
• Local payment methods

Each club can choose which payment methods to offer using our back office tool. For help setting up new payment options, contact our Support Team via chat.

Can players use the Club Wallet to pay for course or class enrolment?

Yes. Players can use the Club Wallet to pay for courses and classes if your Club Wallet settings allow it. The Club Wallet is turned on for course payments by default.

Prices

Can I set custom prices for different groups of players?

Yes. You can set custom prices for players who have a specific benefit, for example your members. You can add them while you create the course or at any time afterwards, from the Price tab. This is the same tab where you set the general price of the activity.

1. Open the course and go to the Price tab.
2. Click + Add custom price.
3. From the drop-down menu, choose the benefit you want to link to this price.
4. Set the course price and the class price for players with that benefit.
5. Click Save.

Note: You can add as many custom prices as you need, one for each benefit. Each player can only have one benefit at a time, so it's always clear which custom price applies to them.

Cancellations and refunds

Can players cancel their course enrolment through the app?

Yes, but only before the course starts. After the course starts, only a club manager can remove players and issue a manual refund if needed.

Will players get a refund if they cancel before the course starts?

Yes. If a player cancels their enrolment before the course starts, the enrolment fee is refunded automatically.

Can a player enrolled in a course cancel a single class?

No. Players enrolled in a full course can't cancel individual classes. Only a club manager can make this change.

Coaches

Can players contact the coach through the app?

There's no dedicated channel for contacting coaches. If a coach is assigned to a course, players can open the coach's profile and start a chat from there.

💬 Need Help?

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