How to Manage Benefits in Reward & Offers

The Rewards & Offers section is where clubs can easily manage offers, benefits, and memberships in one place. It helps create a better player experience, build loyalty, and support community growth with simple tools that are easy to find and use.

What you can find in the "Rewards & Offers" section

In this section, you can manage:

• Benefits: create and manage special promotions for your players, including categories and memberships
• Vouchers and Promotions: create promo codes and special offers
• Wallets: add club credit that players can use only in your club

What kind of benefits do exist?

There are two types of benefits:

1. "Assigned by club" benefits - Organize your players into meaningful categories to offer privileges and discounts
2. "Sold as membership" benefits - Memberships sold in the app to your players that work as a subscription in your club and offer privileges to players

By default, the system creates a “benefit assigned by the club”. If you want to create a “benefit sold as membership” instead, turn on the “Add benefit price” button in the second step: Type. You can also adjust this setting later.

How to create benefits

To create a benefit, click Add new benefit in the top right corner. From there, you can:

• Choose the benefit type (category assigned by the club or membership)
• Set an expiration date
• Configure booking privileges, such as maximum booking limits, cancellation policies, pricing rules, and more
• Offer Wallet benefits (offer your players a fixed monthly credit as part of their category benefits)

Benefit expiration

Setting an expiration doesn't make the benefit itself expire — it sets the expiration assigned to a member when they're added to that benefit. Each time you add someone, this date is proposed automatically based on your default, but you're free to keep it, change it, or remove it just for that member.

Every member has their own expiration date, shown in their profile under Benefit expiration in Playtomic Manager — and this individual date always takes priority over the general setting. No date shown? Then no expiration is set for that member.

Once a member's expiration date arrives, they're automatically removed from the benefit and lose its privileges. The benefit itself stays active for everyone else. 
🔔 Members are notified in advance too: a reminder email and push notification go out 15 days before their expiration date. However, the club does not receive this notification.

For more information about benefits assigned by the club and benefits sold as membership, check these articles:

• How to create and edit a Benefit assigned by the club
• Club Membership Feature

What do benefits include?

• 💰 Pricing discounts (percentage or fixed amount)
• 🏟️ Court access privileges
• 💳 Wallet top-ups (recurring monthly credits)
• 📅 Booking advantages
• 🎯 Custom perks defined by each club

💬 Need Help?

If you have any questions or need further assistance, don't worry! 😊 You can always contact us through the live chat. We're here to help!