How to Create and Use Promo Codes in Playtomic Manager

Promo codes give players a fixed amount off bookings and classes at your club. You can create one shared code for everyone, a unique code for each customer, or use your own list of codes. You can also limit codes to specific days and hours.

How to create promo codes

Where to find them

In Playtomic Manager, go to Rewards & Offers → Vouchers and promos.

This page lists all your promos with their name, number of codes, discount, what they apply to, status and expiration date. You can search promos by name or filter them by status.

To create a new promo, click Add new in the top right corner. Creating a promo takes 3 steps.

Step 1: Details

• Promo name: Give your promo a descriptive name, for example "November Promo".
• Start date (optional): Schedule the promo to start in the future.
• Expiration date (optional): Set when the codes stop working.
• Code type: Choose one of the following options.

Codes can contain letters, numbers and hyphens only.

Click Continue.

Step 2: Discount

• Products and services allowed: Select where the code can be used: Bookings (including regular bookings, recurring bookings and Open Matches), Private classes, Public classes, Course classes and/or Course registrations.
• Total uses per code: How many times each code can be used in total, across all customers.
• Discount type: Currently, only Amount discount is available.
• Value: The fixed amount discounted from the player's total at checkout, in your local currency.

Click Continue.

Step 3: Usage hours (optional)

Use this step to limit the promo to specific days and times, for example to keep discounts away from peak hours.

1. Turn on the toggle to enable Promo usage hours.
2. Select the days of the week when the code can be used.
3. Optionally, set a start and end time.
4. Click Add new timeframe to add more time windows, for example weekday mornings and weekend afternoons.

Click Save to create your promo.

Share your codes

When the promo is created, you'll see the Your promo is live screen. Click Download codes to get a CSV with all your codes, which you can share with players by email, WhatsApp or in person.

You can download the CSV again at any time from the ⋮ menu next to the promo in the list.

Managing and tracking your promos

• Turn promos on or off: New promos are active by default. To deactivate one, click its status toggle in the list. Customers can't use the codes while the promo is inactive. You can turn it back on at any time.
• See code status: Click a promo in the list to open its details and see each code and whether it's available or redeemed.
• Payment details: In the Payments tab, open any transaction where a promo code was applied to see the promo name, original price and discounted price.
• Payments CSV export: The export includes campaign ID and campaign name columns.

For Players: Using promo codes

Players need the latest version of the Playtomic app to use promo codes.

1. Book a court, Open Match or class at the club as usual.
2. On the Review payment screen, find the promo code field.
3. Enter the code exactly as provided.
4. The discount is applied automatically.
5. Complete the booking.

Important notes

• Promos can't be edited after they're created. They can only be turned on or off. Double-check all details before saving.
• Discounts are fixed amounts only. Percentage discounts aren't available yet.
• Codes are club-specific and only work at the club that created them.
• Split payments: Codes work with both single and split payments, and any player in a split payment can use a code.
• If the code value is higher than the price, the payment shows as 0 and the remaining value doesn't carry over.
• Cancellations: If a booking is cancelled, the player is refunded the amount they paid, but not the promo code value. The code use is not returned.
• Access: Only the Main Admin has default access to Vouchers and promos.
• Plans: Promo codes are available on the Champion and Master subscription plans.

Troubleshooting

For players: "Campaign not found" error 

• Make sure you have the latest app version.
• Check that you're booking at the correct club.
• Check that the code was entered correctly.

The discount shows at checkout, but the payment fails

The promo may be limited to specific days and hours. Make sure the players are booking within the times the club allows for that code.

For clubs: "The promo didn't work"

Open the promo details and check its usage hours, start date, expiration date and remaining uses.

💬 Need help?

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