Benefits issues in bookings: troubleshooting guide

If a member sees the wrong price, can’t see the membership badge, or can’t book even though the booking window is open, it’s usually related to benefit rules, benefit assignment, or benefit restrictions. Use the checklist below to quickly identify what’s wrong and fix it.

What you may see

• The expected discount or perk doesn’t apply.
• The member can’t book even though they should be allowed to (advance booking window is open).

Why this happens

Most of the time, one of these is true:

• The benefit doesn’t match that specific slot
• The benefit is limited to specific days, times, courts, or sports.
• The member doesn’t have an active assignment that applies to that slot.
• The benefit is expired.
• The membership renewal payment failed, which can deactivate the membership and any benefits linked to it.

This can affect both:

• Membership benefits
• Club-assigned benefits

Quick checks for clubs

1. Go to Rewards and Offers → Benefits.
2. Open the relevant benefit and review Rules:
   • Confirm the pricing logic (fixed price, €/hour, or % discount).
   • Make sure the rule matches the booking slot: days, times, courts, and sports.
3. If the benefit includes Perks, open Perks and check:
   • Wallet amount (if applicable).
   • The perk is enabled and active.
4. If it’s a discount-only membership/benefit, confirm it’s linked to the correct availability/rules for that slot.
5. Confirm the member has the correct assignment:

• Memberships: membership is active, not expired, and there are no outstanding payments (check if it was auto-cancelled after a failed payment).
• Club-assigned benefits: benefit is assigned to the member and is active.

💡If you get an error assigning a benefit, the player is likely already assigned to another one. A player can only have one benefit at a time — remove the existing one first, then reassign.