How to configure "Open Matches" at your Club

In Playtomic, the match system is designed to make your Club more profitable while giving players a smooth and fun experience. 

Activate Open Matches at Your Club

Open Matches are automatically created by Playtomic Manager at all available times in your club schedule. You don’t need to manually create them—Playtomic does it for you! All you need to do is activate Open Matches for your club:

1. Go to the Matches section in the menu on the left and click on “Configure Match Settings.”
2. Activate the button for either Padel or Tennis. Choose between “Only Double” or “Single & Double” courts.
3. Set the initial level for the match when the first player joins.
4. Click the “Save” button.

Important Information about Open Matches

• To register for a match, players must pay online (by card or wallet). Their spot is only confirmed after payment, so everyone knows who’s actually attending.
• If a match isn’t filled or if a player withdraws, they will get an immediate refund.
• Players can choose between competitive or friendly matches. Only results from competitive matches will affect their ranking.
• The match level adjusts dynamically, based on the first player to join (-0.25 / +0.75). If a player doesn't match the level, others can reject their request.
• A court is not reserved immediately when a player creates an Open Match. The booking is only confirmed automatically when certain player thresholds or time limits are met, or if an admin manually assigns a court from the Playtomic Manager. More information is available in this article.
• Since the final court assignment happens as the match fills, the price per player may vary. If availability changes or if you have courts with the same properties but different rates, players joining at different times may pay different fees based on the court available at that moment.
• The system will only assign a court that matches the specific properties of the original request (e.g., if a player joins a "Panoramic" court, the system will never move them to a "Wall" court).

💬 Need Help?

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