How to add and remove players in an Open Match

As a manager, you can easily add players to a match using Playtomic Manager on either desktop or mobile.

Steps to Add a Participant

1. Select the Match: Click on the match from the Schedule, or open it from the open match list in Matches.
2. Add Participant: Click on an empty player spot and add the player.
3. Choose Payment Method: Decide how the player will pay—either Pay in the app or Pay with Wallet.
4. Save: Click Save changes.

When you add a player, they’ll receive a push notification on their phone. This allows them to settle their fee directly through the Playtomic app.

Payment and Debt Management

If a player doesn’t pay their fee online, the system will generate a debt against their account. This debt will prevent them from using the app until it’s paid off.

💡 Note: In Playtomic matches, players can only pay by credit card or Wallet—there’s no option to pay at the club. This ensures that the manager and other participants can rely on the presence of every registered player.

Remove a Player from an Open Match

Need to remove a player? Here’s how:

1. Access the Match: Go to the match from the Schedule, or open it from the open match list in Matches.
2. Remove Participant: Click on the three dots next to the player's name and select Remove from match.
3. Save: Click Save changes.

Things to consider when removing or replacing a player

• Do it before the 1-hour cutoff. An Open Match with only one, two or three players is automatically cancelled 1 hour before the start time, according to the Open Match cancellation rules. If you remove a player to free up a spot or to replace them, do it before that cutoff. If the match is left with fewer than four players after the cutoff, it is cancelled automatically.
• When you replace a player, add the new one right away. After you remove a player, the match has fewer than four players until the new player is added.
• The removed player is refunded. If the player already paid, they automatically get a refund to the original payment method.
• "Add my partner" counts as two spots. If the player you remove was added and paid for by another participant with "Add my partner", both players are removed and refunded. A warning appears before you continue.

How to replace a player in an Open Match

If a player can't make it, you can replace them with another player. In Playtomic Manager, you remove the player first and then add the new one in their empty spot. Do it before the 1-hour cutoff.

Who can replace a player

• More than 24 hours before the match: players can cancel their own spot in the Playtomic app.
• Less than 24 hours before the match: players can't cancel or replace themselves in the app. They need to contact the club, and you make the change in Playtomic Manager.

Steps to replace a player

1. Go to the match in the Schedule, or open it from the open match list in Matches.
2. Click the three dots next to the player's name and select Remove from match. The player's spot is now empty.
3. In the empty spot, add the new player.
4. Choose how the new player will pay: Pay in the app or Pay with Wallet. They receive a push notification to pay.
5. Click Save changes.

💬 Need Help?

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