First payouts after NBM migration: how to track what was paid and when

Right after your club migrates from the previous billing model (DM or OBM) to the New Billing Model (NBM), payouts can look unusual for a short period of time.

This is expected. During the migration “settling” period, you may receive a hybrid payout, meaning that some bookings are paid under the old model while others are paid under NBM. Once all bookings with service dates under the old model have been fully processed, your payouts will follow the standard NBM flow.

What “hybrid payouts” means (and why it happens)

During the transition, payouts are temporarily split by billing model, not by the week you see the money arriving.

This can lead to two common situations:

• You may receive payouts from both billing models at the same time because some bookings were paid before migration (old model), while others were paid after migration (new model).
• The amounts you see in different places (Payout and Self-invoice tabs) can look inconsistent until you reconcile the bookings.

So, even if a booking takes place after migration, it can still belong to the old model if the payment was made before migration.

Where to find each part of the payout for reconciliation

• Old billing model (DM or OBM): Paid via self-invoices available in Billing.
• New Billing Model (NBM): Paid via Payouts available in Payments.

Important: self-invoices in Billing only include the part processed under the old model, so they may look lower than your expected total during this period.

How to reconcile your payouts during the hybrid period

To understand exactly which payout each booking belongs to, the easiest method is to export your payments and check the payout code.

1. Go to Payments list.
2. Click Processed.
3. Select a time range covering the migration period, for example from early April until today.
4. Filter by Service date.
5. Export the results as CSV, then open the file in Excel or Google Sheets.

In the exported file, look for the column named Payout Code (often column G). This tells you when each individual booking was paid.

How to read the “Payout Code” column

You may see codes like these:

• Playtomic payout 06/04/2025 = New Billing Model (NBM)
• The booking was paid on that date under NBM.
• It is visible in the Payouts tab.
• SICY-XXXX-2025-12-XXX = Old billing model
  • The booking was paid via self-invoice.
  • It is visible in the Self-invoices tab in your Playtomic Manager.
• “–” (blank payout code) = Not paid yet
  • The payment is still being processed.
  • It will be automatically included in the next payout once it is fully processed.

Important notes about payout timing

• Club payouts are triggered automatically by Stripe every Monday. The payout includes all funds that are available in the club’s Stripe balance at that moment.
• Even though payouts are weekly, they do not necessarily follow a strict Monday to Sunday cycle.
• After a player makes a payment, card transactions typically take around 2 business days to settle, meaning the funds move from pending to available in Stripe before they can be paid out.
• As a result, payments made later in the week may settle after the payout cutoff and therefore be included in the following Monday’s payout.
• Stripe needs processing and approval time. Only fully processed payments are included in a payout.
• If a booking does not have a payout code yet, it will roll over automatically to the next payout.

When the hybrid payout period ends

Once the migration is fully completed (meaning there are no remaining bookings paid under the old billing model), you can track payouts using the standard NBM flow.

For the regular process, follow this guide: How to Check Payments in New Billing Model

After that point, self-invoices will no longer be issued.

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