How to change your subscription plan frequency (Monthly or Annual)

You can switch your Playtomic Manager subscription between monthly and annual payments in two ways: on your own when your current billing period ends, or right away with help from our team. This article explains both options so you can choose the one that suits your club.

Which option should I choose?

• Switch at the end of your billing period: you do it yourself in Playtomic Manager. Your current plan stays active until the period ends.
• Switch right away: contact us and we'll make the change for you. Your new payment frequency starts the same day.

Note: With both options, any coupon or discount on your current plan is lost.

How do I switch my payment frequency at the end of my billing period?

Step 1: Cancel your current subscription

1. Open Playtomic Manager.
2. Go to Billing > Pricing plans.
3. Click Manage current plan.
4. Click Cancel subscription (top right).
5. Confirm the cancellation.

Note: Cancelling doesn't remove access right away. Your plan stays active until the end of the current billing period, or until the end of your free trial if you're on one.

Step 2: Subscribe again with the new payment frequency

When your current billing period has ended and your subscription has expired:

1. Go to Billing > Pricing plans.
2. Use the billing toggle on the left to choose Monthly or Annual.
3. Click Subscribe.
4. Complete the payment.

How do I switch my payment frequency right away?

Contact us and ask to switch your subscription from Monthly to Annual or from Annual to Monthly. We'll make the change for you.

What happens when we switch it for you?

• Your current subscription is cancelled and your new one starts on the same day.
• You keep the same plan. Only the payment frequency changes.
• The first invoice for your new subscription is charged right away.
• You get a refund for the unused part of your current billing period. It's issued as a credit note and refunded to your payment method.
• Any coupon or discount on your current plan is lost.

Can my club switch right away?

To switch right away, your club needs to:

• Be active and have finished onboarding.
• Be on the Standard, Professional, Champion or Master plan.
• Have a valid payment method linked to your subscription. You can check or update it in Billing > Pricing plans > Manage current plan.
• Have no open or unpaid Playtomic invoices.

If something is missing, we'll tell you what to fix before we make the change.

FAQ

Will I get money back for the months I don't use? If we switch your payment frequency right away, yes. You get a credit note for the unused part of your current billing period, refunded to your payment method. If you switch at the end of your billing period, nothing needs to be refunded, because you use your full period.

When will I be charged for the new payment frequency? If we switch it right away, you're charged on the day of the switch. If you switch at the end of your billing period, you pay when you subscribe again.

Will my plan change? No. You keep the same plan. Only how often you pay changes.

Will I keep my coupon or discount? No. Any coupon or discount on your current plan is lost, whether you switch at the end of your billing period or we switch it right away.

Can I change my payment frequency during my free trial? Yes. You have two options:

• Switch at the end of your trial: cancel your subscription. Your trial stays active until its end date. Then subscribe again with the payment frequency you want.
• Switch right away: contact us. Your free trial ends on the day of the switch, and the first invoice for your new subscription is charged right away. You don't get a refund, because you haven't paid anything during the trial.

💬 Need Help?

If you have any questions or need further assistance, don't worry! 😊 You can always contact us. We're here to help!