How to set up and edit your club settings

In Settings > Venue you define how your club appears to players and how bookings work. You complete these settings the first time you configure your club, and you can edit them at any time. This area has four tabs: Basics, Booking, Schedule and Communications.

Note: After you change anything in Basics, Booking or Schedule opening hours, click Save updates (blue button, bottom left). Otherwise your changes are lost.

Basics tab: how do I set up my club information?

Go to Settings > Venue > Basics.

Contact info

Enter your Club Name, your Website or social network and your Club phone number.

Description

Write a short text about your club. The description is only visible on the website, not in the app.

Location

Complete all the address fields so players can find your club.

Why is my club's location wrong on the map? If you saved your address but the pin on a map app such as Google Maps isn't accurate, contact Customer Care. Our team can enter precise coordinates internally. Before you contact us, get the exact latitude and longitude of your club from Google Maps and send them in your message.

Opening hours

Set the opening hours of your club.

Images

Images appear on the website and in the app.

1. To add an image, click + New image.
2. To edit or delete an image you already uploaded, click the grey pencil icon.

Image guidelines:

• Website banner: 2048x1152 px (horizontal) or 1152x2048 px (vertical)
• Mobile logo: 730x381 px or similar

Amenities

Select the blue tick next to each service to show what your club offers: Cafeteria, Changeroom, Disabled access, Free Parking, Lockers, Material renting, Playpark, Private Parking, Restaurant, Snack Bar, Store, Vending machine and Wi-Fi. Leave it unticked if your club doesn't offer it.

Booking tab: how do I set my booking limits and cancellation policy?

Go to Settings > Venue > Booking. Here you define:

• Book ahead limit
• Cancellation policy: applies to bookings, recurring bookings, and public and private classes
• Maximum bookings/day (per player)
• Number of active bookings (per player)

For a full explanation of each setting, read Reservation rules.

Schedule tab: how do I customise my schedule?

Go to Settings > Venue > Schedule.

Schedule opening hours

Customise the time range shown on your Schedule. After you change it, click Save updates.

Colors

Choose the default colours for each type of activity: Regular booking, Recurring booking, Open match, League match, Tournament, Private class, Public class, Course class, Holiday and Blocking. You don't need to click Save updates. The colour changes as soon as you select it.

To learn more, read Schedule basics and Schedule Settings.

Communications tab: how do I customise the messages my players receive?

Go to Settings > Venue > Communications. Here you customise the automatic messages players receive after they book:

• Welcome message for new customers: players receive it when you create a new customer or import your database.
• Public match registration message: players receive it when they join a public match.
• Booking Confirmation: you can set a different message for each court of your club.
• Communications language: choose from Dansk, Deutsch, English, Español, Français, Italiano, Nederlands, Norsk bokmål, Polski, Português, Suomi and Svenska.

For the full steps, read Communication and notifications.

💬 Need Help?

If you have any questions or need further assistance, don't worry! 😊 You can always contact us. We're here to help!