A chain (organization) is a business that manages more than one club under the same account in Playtomic. Chain Wallets let your players top up once and spend their balance at any club in your chain where the wallet is enabled. No separate wallets per club, no friction — just one seamless experience.
Chain Wallet vs Club Wallet (key differences)
| Aspect | Chain Wallet | Club Wallet |
|---|---|---|
Where it’s configured |
Organization/Chain view in Playtomic Manager | Single club view in Playtomic Manager |
Balance usable at |
Multiple clubs in your chain | Only that one club |
What players see |
One shared balance | A separate wallet per club |
Best for |
Unified experience across your chain | Wallet limited to a single venue |
Where chain managers configure it
In PT Manager, go to:
Organization / Chain → Rewards & Offers → Wallets
From there you can:
- Create and edit Chain Wallets
- Enable/disable wallets
- Set usage restrictions (by club, sport, product/service, or day and time)
- Review all wallet movements (top-ups, spending) across your clubs
Note: In this first release, restrictions by court are not supported.
How top ups work
Top-ups can happen two ways:
- Online (app/web): players do it themselves
- Onsite (reception): add or edit the balance from the customer profile in PT Manager (single club view)
During Chain Wallet setup, you configure online top ups in step 3: Add recharge packs.
Both options are recorded as wallet movements, so you can always see where the top up happened and which club it’s assigned to for billing.
How top-ups are recorded depending on your legal entity setup
The chain wallet experience depends on whether your organization operates under one or multiple legal entities.
Case A — Single Legal Entity (SLE)
In a Single Legal Entity (SLE) setup, all clubs belong to the same company (one VAT/Tax ID for all clubs), so top-ups are anchored to a default billing club you choose during setup. Spending is still recorded at whichever club the player uses the wallet at.
FAQ: Why do we need to choose a billing club?
Because the organization itself does not have a payment list/legal entity in the system — we need one club to route and record the top up correctly.
Case B — Multiple Legal Entities (MLE)
In a Multiple Legal Entities (MLE) setup, clubs in the same organization belong to different companies (different VAT/Tax IDs per club). Because of this, top ups and spending can be attributed to different legal entities — so the chain may need to reconcile between companies.
You can reconcile this easily:
- In PT Manager, go to Organization / Chain → Rewards & Offers → Wallets
- Open Wallet movements (clock icon)
- Filter by time, club, and wallet
- Download the CSV export (download icon) to get:
- Top ups (where they’re attributed)
- Spending (which club the balance was used in)
- Net balance between clubs
FAQ: How do we reconcile between companies? Use Wallet movements filters, then download the CSV export. Each chain can run its accounting and reconciliation based on that file.
Importing balances in bulk
Migrating from another platform or onboarding many players at once? Use the Wallet Importer to apply balances in bulk instead of topping up players one by one.
Find it at: Organization / Chain → Rewards & Offers → Wallets → Import balance
Prepare a CSV with player identifiers and the balance each should receive, upload it, and Playtomic handles the rest.
Have a look at this article for the step-by-step guide: How to import Club Wallets
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