Payments, Refunds and Billing for Leagues

Participating in a league through the Playtomic App needs to be a seamless and enjoyable experience. To help ensure everything runs smoothly, we have streamlined the processes for payments, refunds, and billing. Below, you'll find detailed information on how payments are handled, how refunds are processed, and the billing schedule for clubs.

Payment from Players 

• One up-front fee: Each team pays one fee when enrolling a league in the Playtomic App.
• Team price setup: Managers set the total price for the entire team when creating the league.
• Captain payment: Only the main player, known as the “captain,” pays for the whole team.
• No individual match fees: Players do not pay for each match.

Refunds 

• Automatic refunds: If a league is canceled, all teams are automatically refunded via the original payment method.
• No individual player refunds: Removing a player does not trigger an individual refund.
• Refund processing time: Refunds take between 2 and 10 business days, depending on the player's bank.

Billing for Clubs 

• Payment schedule: Playtomic pays clubs on the last fortnight of the month within the enrollment end date.
• Example: If the enrollment end date is November 21st, clubs will be paid on December 1st for the period from November 16th to November 30th.
• If your club is in the new billing model, payments will be received weekly.

💬 Need Help?

If you have any questions or need further assistance, don't worry! 😊 You can always contact us through the live chat. We're here to help!