How to create/edit a user category

Create a User Category

1. Navigate to Rewards and Offers:
   • Go to Rewards and Offers in the menu.
   • Click on the Benefits tab.
   • Click on the Add new benefit button.
2. Add General Details:
   • Enter the Category name and description.
   • Click Next.
3. Keep Category Mode (Do Not Enable Membership):
   • On the next screen, ensure "Benefit sold through the Playtomic app" remains disabled (toggle stays to the left and grey).
   • Note: If you enable this toggle, you'll create a Membership instead of a Category.
   • Click Next.
4. Set Booking Privileges (Optional):
   • Configure special privileges for category members. If not set, standard privileges will apply.
   • Customizable privileges include:
     • Booking ahead (days)
     • Maximum bookings/day: limits daily bookings for members
     • Active bookings: limits bookings within the advance period
     • Cancellation policy (hours)
     • Note: Setting up the booking privileges is optional. If they are not configured, the default booking settings will automatically apply to the category's members.
   • "Players can pay the full booking with their benefit": We recommend keeping this disabled. When enabled, members can pay for entire bookings and include non-members who shouldn't receive the benefit. When disabled, only split payments are allowed.
5. Select Pricing Type: Choose one of two options. This cannot be changed later:
   • Simple Pricing: One price with options for days, time and courts.
   • Advanced Pricing: Set different price rules by court, day and time; check general prices in Settings before applying.

Edit a User Category

1. Go to Rewards and Offers and then Benefits.
2. Select the category to edit.
3. Make changes and click Save Changes.

Note: You cannot switch between Simple and Advanced Pricing after creation.

Enable/Disable a User Category

1. Go to Rewards and Offers and then Benefits.
2. Find the category in the Benefits list and click on the Status button to enable or disable it.

💬 Need Help?

If you have any questions or need further assistance, don't worry! 😊 You can always contact us through the live chat. We're here to help!