How to remove an admin from Playtomic Manager

When someone stops working at your club, remove them as an admin so they can't access your club in Playtomic Manager. This article explains how the Tenant Owner removes an admin and what happens afterwards.

Who can remove an admin?

Only the Tenant Owner can remove admins. If you can't see Club Admins in Settings, you aren't logged in with the Tenant Owner account. Ask the Tenant Owner to remove the admin, or contact us if you don't know who the Tenant Owner is.

How do I remove an admin?

1. Log in to Playtomic Manager with the Tenant Owner account.
2. Go to Settings > Club Admins.
3. Click the admin you want to remove.
4. Click the trash icon in the top-right corner.
5. Confirm that you want to remove the admin.

The person no longer appears in your list of admins and can't open your club in Playtomic Manager.

Note: Removing an admin doesn't delete their Playtomic account. They can still use the Playtomic app as a player.

Is the admin logged out of all devices straight away?

Playtomic Manager doesn't have a button to log someone out of all devices, but our Customer Care team can do it for you.

If you only remove the admin in Playtomic Manager:

• If they don't have Playtomic Manager open: they can't access your club next time they open it, on any device.
• If they have Playtomic Manager open: that page keeps working until it reloads or they close it. When the page reloads, they lose access to your club.

To log the person out of all devices straight away:

1. Ask the Tenant Owner to contact us and ask us to log the person out of all devices.
2. After we confirm the logout, remove the admin in Settings > Club Admins.

Note: This logs the person out of all their active sessions, including the Playtomic app. They need to log in again to use their Playtomic account, but they no longer have access to your club.

What if several staff members share one login?

Each staff member should have their own admin account with their own email. Shared logins cause two problems:

• If you remove the shared admin, everyone who uses it loses access.
• If you remove the shared admin and then add the same email back, anyone still logged in with that email gets access again, without logging in.

If your club uses a shared login:

1. Add each staff member as a new admin with their own email.
2. Contact us and ask us to log the shared login out of all devices.
3. Remove the shared admin and don't add it back.

FAQ

Can Playtomic log a former admin out of all devices? Yes. Ask the Tenant Owner to contact us. Customer Care can end all the person's active sessions on every device at once. After that, remove the admin in Settings > Club Admins.

Can I add a former admin again later? Yes. Add them again with their email and set their permissions. They get access straight away, including on devices where they're still logged in.

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