How players contact your club

Wondering how players find your contact details and call your club? Here's how it works, and how you can make sure your club is always easy to reach.

How players contact your club from the app

Players can contact your club directly from your Club profile in the app. The app shows all the contact details you've added, so players can call, visit your website, or find your address in just a few taps.

Here's the path a player follows:

1. From the home screen, tap Book a court.
2. Use the search bar to find your club and open its profile.
3. Go to the Home tab.

There, players can find:

• Phone number (to call your club)
• Website (if you've added one)
• Address (to get directions)
• Opening hours

⚠️Please note: the app doesn’t show a club email address to players.

If you’d like to share an email address (or extra contact details, like a second phone number), you can add them to the booking confirmation email. You can customize this email in Settings > Venue > Communication.

Learn more in this article.

Keep your contact info up to date

Since this is the only information players see, it's important to keep it current. You can manage it anytime from Playtomic Manager:

Go to Settings > Venue > Basics.

From there you can update your contact details, location, opening hours, description, and club images.

How to contact a player about a reservation

If you need to reach a player about one of their bookings, the best way is the chat inside the reservation itself. The player gets a notification in the app and can reply directly from there, keeping the conversation in one place.😊