How to cancel tournaments

Plans may change; this guide explains how to cancel tournaments, whether you wish to cancel a single session or an entire series, and how refunds are processed.

Cancel a Single Session

1. Navigate to the tournament session you want to cancel
2. Click the menu and select Cancel tournament
3. Select This session
4. Confirm the cancellation

Only that specific date is canceled; other sessions in the series remain active.

Cancel a Session and All Following Sessions

1. Open the tournament session from the list
2. Click Cancel
3. Select This and upcoming sessions
4. Confirm the cancellation

The selected session and every future one are canceled.

Cancel an Entire Series

1. Navigate to the Tournament Series list
2. Select the series you want to cancel
3. Click Cancel series
4. Confirm the cancellation

All non-played tournaments in the series are canceled.

Refunds and Notifications

• Enrolled players are automatically notified by email whenever a session or series is canceled
• Refunds are processed according to the cancellation policy set for that tournament

Removing a Player From a Session

Club managers can remove (or add) players even after the registration deadline has passed, right up until the tournament's end date. When a player is removed, a refund is processed to their original payment method within 5–10 working days.

💬 Need Help?

If you have any questions or need further assistance, don't worry! 😊 You can always contact us. We're here to help!