Third-party integrations and Playtomic Connect

Who is this for: Club managers using external tools or automations connected to their Playtomic account.

What's happening

Playtomic is rolling out a security update that affects clubs using unauthorized automations or third-party tools connected to their account. As a result, some of these connections may stop working.

If a tool or integration you rely on has suddenly stopped working, this article explains why and what to do next. 👇

Why did my integration stop working?

To keep your data safe, Playtomic is tightening access controls for external tools and automations that connect to club accounts without official authorization.

This is part of our move towards Playtomic Connect — our official integration program that ensures third-party providers meet Playtomic's security and quality standards.

What should I do?

The fix needs to come from whoever built or manages your integration — this could be:

• A third-party software provider
• A loyalty program
• A developer you hired
• Any external company that accesses your Playtomic account on your behalf

👉 Your next step: Contact that person or company and let them know what's happening. Then share this link with them so they can apply to become a certified Playtomic Connect partner: 🔗 https://playtomic.com/connect

Help us build the right solution for you

We want to make sure Playtomic Connect supports the integrations that matter most to clubs. Please take a moment to fill in this short form — it helps our team understand your use case and prioritize accordingly: 📋 Fill in the form

We may ask you things like:

• What tool are you using?
• What does it do for your club?
• How important is it for your day-to-day operations?