Charging your players credit card in the Shop

Disclaimer: Card on File will be rolled out to clubs in the US first. If your club is enabled for this feature, you'll see it as a payment option in Playtomic Manager.

What are Club Initiated Transactions in the Shop?

Club Initiated Transactions (CIT) allow you to charge players' saved cards on file for shop purchases, making it easier to process payments for items like equipment, merchandise, or other products sold at your club.

Player Consent

Before you can charge a player's card on file, the player must:

• Have at least one card saved in their Playtomic account
• Grant consent for your club to charge their card on file

Players manage their consent through their Playtomic app settings. They can authorize or revoke access at any time.

How to Charge a Card on File in the Shop

1. Create a shop cart

Add the items the player wants to purchase to a cart in the Shop module, just as you would for any other sale.

2. Select payment method

When processing payment for the cart, select "Card on File" as the payment method.

3. Choose the authorized card

You'll see a list of cards the player has authorized for your club. Each card will display:

• Card type (Visa, Mastercard, etc.)
• Last 4 digits of the card number

Select the card you want to charge.

4. Process the payment

Confirm the transaction. The payment will be processed immediately, and all items in the cart will be marked as paid in your payments list.

What Happens After a Charge

Successful Charges

• All cart items appear individually in your payments list (not grouped)
• The player receives an email receipt with a breakdown of the purchase
• Sales tax is automatically calculated and included
• The transaction is recorded in the player's app

Failed Charges

If a charge fails (due to insufficient funds, expired card, etc.):

• You'll be notified immediately
• The cart remains unpaid
• You can retry the charge or request an alternative payment method from the player

Refunds

Important: Only full cart refunds are supported. You cannot refund individual items from a cart.

To refund a shop purchase made via CIT:

1. Cancel the sale

Locate the transaction in your payments list and cancel it.

2. Full refund is processed

• The entire cart amount (including sales tax) is refunded
• All items are marked as unpaid
• The player receives a refund confirmation email
• The refund appears in the player's account within a few hours to a few days, depending on their bank

Important Notes

Online Commissions Apply

Shop sales paid with Card on File are considered online transactions and are subject to Playtomic's online commission rates.

Player Notifications

Players receive email notifications for:

• Every successful charge
• Every refund

These emails include purchase details and your club's contact information in case they have questions.

Sales Tax

Sales tax is automatically calculated for each transaction based on your location and applicable tax rates. The tax amount appears as a single line item on receipts.

Transaction Records

All CIT transactions are recorded in your payments list with complete audit trails for compliance and dispute resolution.

Frequently Asked Questions

Can I charge a player's card if they haven't given consent?

No. The player must explicitly authorize your club to charge their card on file before you can use this payment method.

Can I process multiple carts at once?

No. You can only process one cart at a time. Bulk processing is not currently supported.

What if a player disputes a charge?

All transactions include complete records of player consent and purchase details. If a player has questions, they should contact your club first. For billing inquiries, they can reach Playtomic support.

Can I partially refund a cart?

No. Currently, only full cart refunds are supported. If you need to refund just one item, you'll need to process a full refund and create a new sale for the remaining items.

Need Help?

If you have questions about using Club Initiated Transactions, please contact Playtomic support through your usual channels.