The Payments Section

With Playtomic Manager, you can easily track all your club's transactions—whether they are paid, pending, or archived—in the Payments menu 🎉

Your Payments List is divided into four main sections:

• Processed: The total of all completed payments, minus any refunds.
• Pending: Shows transactions still in progress. "Voided" transactions are for canceled bookings or activities.
• Invoices: Displays both manual invoices generated through your connected invoicing provider and automatic invoices for memberships through Stripe.
• Payouts: Here you can download your payout summary.

Payment Filters 

We’ve added new filters to help you find the exact payment information you need. You can filter by:

• Payment/Service date: Choose either the payment date (when the transaction was made) or service date (when the booking or activity happened), then set a date range.
• Payment status: View paid, refunded, or all transactions.
• Product: Filter by the product or service the payment was for.
• Payment method: See if the customer paid online, onsite, or used their wallet balance.
• Onsite payment method: If you've set up custom payment types at your club, filter to see when they were used.
• Customer: Search for transactions by the customer's name or email.

Explore Each Transaction 

Click on any transaction to see all the details. You can:

• Check Related payments to find other payments linked to the same payment ID (e.g. for split payments).
• Go to the Booking to view the original reservation in your schedule.

For refunded payments, you can also return to the Original payment or see all related transactions.

Quick Tips 💡

• Service date and payment date may differ (unless the booking and playing happened on the same day).
• Tap the three dots in the top-right corner of the Payments List to:
  • Download a CSV of all transactions.
  • Update your onsite payment methods settings.

💬 Need Help?

If you have any questions or need further assistance, don't worry! 😊 You can always contact us through the live chat. We're here to help!