In Playtomic Manager, each admin can only see and do what their permissions allow. The Tenant Owner sets these permissions in Settings > Club Admins. This article explains each permission and what to do if an admin sees "Access denied".
What do admin permissions control?
An admin's permissions decide exactly which sections of Playtomic Manager they can open and which actions they can take there.
- If an admin doesn't have a permission, they can't open or use that section.
- Give each staff member only the permissions they need for their job. For example, front desk staff might need Schedule and Customers, and an accountant might need Reports, Club Payments and Billing.
What is the difference between View and View and Edit?
- View: the admin can see everything in a menu but can't edit or delete anything.
- View and Edit: the admin can do the actions listed in the table below.
What can an admin do with each permission?
| Permission Name | Access Granted |
|---|---|
| Schedule | Create, edit, and reschedule reservations; manage recurring reservations and public matches; view occupancy and bookings info; manage private and course classes. |
| Reports | Run reports on bookings, revenues, players, and more; access filters; download reports. |
| All Customer Features | Create, edit, and delete customers; assign benefits; recharge wallets; view booking history; export customer lists; manage recurring bookings and wallets; handle benefits; import customers and wallet balances. |
| Customers | Create, edit, and delete customers; assign benefits; recharge wallets; view booking history. |
| Academy Reports | Access to the Academy reports |
| Academy | Access to the Academy section |
| Recurring Series | Create, edit, and delete recurring bookings. |
| Wallets | Create and edit wallets; change wallet status (active/inactive). |
| Benefits | Edit, enable, or disable benefits; create new benefits; manage customers in benefits. |
| Export Customers List | Export current customer list to CSV. |
| Chats | Start and participate in chats from matches and tournaments. |
| Matches | Create and edit public matches; assign courts; manage players; change match levels. |
| Public Classes | Create, edit, and delete public classes. |
| Coaches and Private Classes | Manage coach profiles and availability; view private classes list. |
| Courses | Create and manage courses; cancel classes; manage participants and coaches. |
| Club Payments | Access payments list; view all payments; export lists to CSV. |
| Tournaments | Create and manage tournaments; add/remove players; delete tournaments. |
| Leagues | Create and manage leagues; edit or cancel leagues; manage league players. |
| Billing | View and download self-invoices; manage billing info and pricing plans (Stripe access requires specific credentials). |
| Invoices | Access to invoices menu. |
| Store | Access to POS, cash register, products |
| Settings | Manage venue settings, booking settings, calendar settings, communication settings, marketing permissions, extras, courts, prices, holidays, integrations, and onsite payment methods (Stripe access requires specific credentials). |
Why does an admin see "Access denied" or an error?
Their permissions don't cover that section or action. It's a permission setting, not a problem with Playtomic Manager. To fix it:
- Log in to Playtomic Manager with the Tenant Owner account.
- Go to Settings > Club Admins.
- Click the admin.
- Turn on the permission they need: View, or View and Edit if they need to make changes.
- Click Save changes.
- Ask the admin to log out and log back in.
Note: Permission changes apply the next time the admin logs in or their session refreshes.
If you manage an organisation, the organisation owner sets the permissions of organisation staff in Settings > Organization Admins.
Who can change admin permissions?
Only the Tenant Owner can add admins and change their permissions. The Tenant Owner is the person who created or first accessed the club in Playtomic Manager.
FAQ
I changed an admin's permissions, but nothing changed for them. Why? Changes apply on their next login or session refresh. Ask them to log out and log back in.
An admin could open a section before and now they can't. What happened? Playtomic Manager now applies each admin's permissions to everything they do. Before, admins could sometimes still use some features without the matching permission. Give them the permission in Settings > Club Admins if they need it.
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