Using the Store/POS Feature in Playtomic Manager

The Store or POS (Point of Sale) function in Playtomic Manager allows clubs to offer additional services such as balls, drinks, and other products to customers at your facility. Unlike online products, POS items can only be purchased at the club's reception.

Setting Up Your Store

Before you can start using the POS, you need to have your products configured. For detailed instructions, refer to the article "Store Setup: Configure Your Products."

Processing Sales at the POS

Once your products are configured, follow these steps to complete a transaction:

1. Select the Client (Optional): You can choose to associate the sale with a specific customer. If no customer is selected, the sale will appear in the payment list as "Not identified"
2. Add Products: Add all items to the cart
3. Process Payment: Charge the client using your configured onsite payment methods. If a customer is selected, their club wallet will also appear as a payment option if they have funds available.

Important: POS products are not available for online purchase and cannot be paid through the Playtomic App. All transactions must be processed in person at reception.

Advanced POS Features

Beyond basic transactions, the POS feature offers several tools to enhance your daily operations and customer service:

Quick Access Customization

Personalize your POS interface by adding frequently sold items to the quick access section. This allows staff to process common purchases faster, reducing wait times during busy periods. You can add, remove, or rearrange products based on your club's sales patterns.

Adding Custom Items 

For one-time or special products not in your catalog, you can create custom items directly from the POS screen. Simply enter the item name and price, then add it to the transaction. Use this option to record a sale of a product or service that is not stored in your products catalog and is not meant for repeated sale.

Applying Discounts 

Offer discounts to customers directly at checkout. You can apply percentage-based discounts to individual items or entire transactions. This feature is ideal for promotional offers, member benefits, or resolving customer service issues.

Sales History 

Access past transactions to review purchase details, verify sales, or help customers with questions about previous purchases. Open any transaction to view specific details

• Transaction dates
• Items sold
• Payment methods
• Total sale amount
• See which staff member processed the sale
• See which customer made the purchase (if registered)

Exporting Sales History:

• Click the "Export history" button at the top right
• Select your date range
• Download a CSV file with all transaction details

You can also cancel and refund paid sales from this screen. Click on the transaction, then click Refund. The sale will be marked as refunded, and you should process the customer's refund onsite. Note that the refund will not restore stock—you'll need to update inventory manually.

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