Club or Merchant Wallets

Playtomic Manager allows you to add money to players' wallets and create new wallet offers they can purchase through the Playtomic app. These wallets, called Club Wallets, can be found under the Customers section in Playtomic Manager and are exclusively for use at your club for reservations and activities.

Club's Default Wallet

When setting up your club, you'll find a default wallet that players can't see or recharge through the app unless you enable online recharge. This wallet is ideal for compensations or special cases where players don't need to pay. You can still add recharges to this wallet.

How to Recharge the Club's Default Wallet

1. Preset Recharge Type:
   • Go to the customer's profile and open the Wallets section.
   • Click on +Add balance.
   • Choose the Club’s default wallet and a preset recharge option.
   • The amount, price, and description will appear automatically.
   • Optionally, add a private comment and mark the recharge as paid.
   • Click on Add balance.

   🚨 Note: Marking as paid is a visual option only. If not marked as paid, the recharge won't show as pending in the app.

2. Custom Recharge Type:
   • Go to the customer's profile and open the Wallets section.
   • Click on +Add balance.
   • Choose Custom and enter the amount.
   • Optionally, add a private comment and mark the recharge as paid.
   • Click on Add balance.

After recharging, you'll see the wallet balance and any comments in the customer's profile.

Adding and Removing Balance from Club Wallets

1. Adding Balance:
   • Go to the customer's profile and open Wallets.
   • Click on Recharge for the desired wallet.
   • Choose Preset or Custom recharge type.
   • For Custom, enter the amount and a comment if needed.
   • Click on Recharge wallet.
2. Removing Balance:
   • Follow the same steps as adding balance, but enter a negative amount.
   • Click on Recharge wallet.

   🚨 Note: Negative recharges cannot be marked as paid, and preset options aren't available for removing balance.

Creating and Personalizing Club Wallets

Club Wallets act as a payment method within your venue. Players can use them to pay for reservations, products, and services at your club. Here’s how to create and manage Club Wallets:

1. Create a Club Wallet:
   • Go to Customers and click on Wallets.
   • Click on Wallet Configuration.
   • Enter the Wallet name and click Next.
2. Set Wallet Restrictions:
   • Select the applicable sports, activities, or courts.
   • Click Next.
3. Customize Time Limitations:
   • Choose between All day or Customize options.
   • Click Next.
4. Add Online Recharges (Optional):
   • Click on New recharge.
   • Enter the recharge name, amount, price, and description.
   • Specify any restrictions (e.g., usable only on weekdays).
   • Click on Add recharge and then Next.

Once created, you can manage the wallet status (active/inactive) in the Wallets list under Customers Wallets. To prevent players from purchasing the wallet, set its status to Inactive.

💬 Need Help?

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