How to request a change to your club’s billing information

In summary

From now on, your club's billing details (legal business name, tax ID, tax details, billing address, and bank account) appear as read-only in Playtomic Manager. The only field you can still edit directly is the billing email address.

Do you need to change any other information? Don't worry, it's very simple: you just need to request it through our official form and provide the relevant documentation. Our team will review it before making the change.

Why can I no longer edit this information directly?

Your club's tax information identifies the entity that issues and receives invoices, so it is particularly sensitive. To protect both your club and Playtomic, and to comply with current tax regulations, this type of information can only be changed after prior verification.

This measure helps us avoid billing errors and misuse of tax information, and ensures that any change of entity or tax identification is properly documented. In short, it is an extra layer of security for your business.

What can I edit and what requires a request?

You can edit directly in Playtomic Manager:

• Billing email address

Requires a request with documentation:

• Legal business name / entity name
• Tax ID and tax ID type (e.g. VAT number, GST number, or company registration number, depending on your country)
• Registered tax address, city, postal code, and country
• Tax rate (VAT or GST rate)
• Bank account (IBAN / BIC, or local account and routing details)

How do I request a change?

It's a quick and simple process:

1. Complete the request form: here.
2. Attach the required documentation (we explain what you need in the next section).
3. Send the request. Our team will review it and inform you of the outcome.

Please always submit your request through the form. Requests sent via other channels cannot be processed, as the documentation must be received securely.

What documentation do I need to provide?

The exact documentation depends on the type of change you need. In general, we will ask you for:

• A written statement (self-declaration) signed by the club's representative, stating that they are up to date with their tax obligations and explicitly exempting Playtomic SL from responsibility.
• Proof of company registration showing the current legal business name, tax ID, and registered address — for example, a Certificate of Incorporation or company extract (Companies House in the UK, CIPC in South Africa).
• Confirmation of tax compliance / no outstanding tax debt, issued by the relevant tax authority — for example, an HMRC confirmation letter (UK) or a SARS Tax Clearance Certificate / Tax Compliance Status PIN (South Africa).
• For bank account changes: Bank Account Ownership Certificate. The company name and tax ID must match your registration document; the account/IBAN and SWIFT/BIC details provided will be the ones updated in Playtomic Manager; the letter must be dated within the last 6 months.
• In case of change of entity or ownership: notarial deed certifying the change (for example, deed of liquidation or change of ownership).

Don't worry if you're not sure about everything: the form will tell you exactly which documents to attach in your case.

How long does it take?

Once the request with all documentation has been received, our team will review it and the change may take up to 10 working days to become effective.
Please note that requests may be rejected if the documentation is incorrect or incomplete.

We ask that you do not resend the request during this period, so we can review it as quickly as possible. If any document is missing, we will contact you straight away.

Please note

• The changes apply only to future invoices.
• Once our team has processed the requested modification, you will receive a confirmation email.
• Once the club's billing details have been modified, the synchronisation between Playtomic Manager and Stripe will take place automatically.
  The only exception is the IBAN used for payouts, which the club must update separately directly in its Stripe account.

Frequently asked questions

• Can I change the billing email address myself?
  Yes. The billing email address can still be edited directly in Playtomic Manager by navigating to Billing → Billing Information.
• I entered a detail incorrectly during registration. What should I do?
  Follow the same process: submit the request through the form, indicating the correct detail and attaching the documentation.
• Why am I being asked for a tax authority certificate?
  To confirm the entity has no outstanding tax debts before we apply the change. It's a required step to process the modification