How to export a user list

Exporting a user list from Playtomic Manager is easy:

1. Go to Customers in the menu on the left and click on the arrow next to the "New Customer" button.
2. Click on Export List of Customers in CSV.
3. A message will appear, read carefully the Terms & Conditions and then click "Accept and Export", and your file will download immediately.

The exported list will include:

• Player’s name
• User’s email
• Player’s ID in Playtomic
• Whether the player accepted commercial communications.

📢 The export will also show each customer’s Wallet details, including the balance of each wallet and the total balance they have across all wallets. 📢

⚠️If a player hasn’t opted in to receive commercial communications, the club shouldn’t contact them directly about WhatsApp groups, coaching, promotions, or similar activities. Contact is only allowed for essential service matters related to an existing booking or activity, using the match chat. For promotional or marketing communication, player consent is required first.

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