Playtomic Waivers FAQs

What’s a Waiver?

A waiver is an important legal tool that protects your club in case a participant gets injured during an event. By accepting the waiver, players agree not to take legal action if they get injured while participating in activities at your club.

How the Waiver Works:

• Customized Waiver Request: To activate a waiver for your club, email waiver@playtomic.com with the subject "Customized Waiver Request for [Your Club Name]."
• Waiver Activation: Once we receive your request, we’ll add the waiver to the Playtomic app (note: this is not available on the web).
• User Experience: The first time a user wants to use your club’s services, they’ll need to accept the waiver before continuing.

Once a user accepts the waiver, they won’t be asked to accept it again unless:

• You update the waiver, in which case they’ll need to accept the new version.
• They use a different device to access your club, prompting them to accept the waiver again.

Waiver in the App:

When the waiver is activated, users will encounter it after selecting a service (like bookings, open matches, tournaments, leagues, or classes) and just before completing the checkout process. They must review and accept the waiver to proceed.

Exceptions:

There are some situations where the waiver won’t appear:

• Bookings: If the host pays for the entire booking or if other players don’t use the app.
• Open Matches: When players are manually added by your club or when a player is invited and paid for by someone else (feature coming soon).
• Tournaments: If players register as a team, they won’t be prompted to accept the waiver individually.

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